Return Policy & Procedure
RETURN POLICY EXTENSION: For orders placed between November 22 - December 6, 2018, our Return Policy Period will be extended to January 5, 2019.
We want you to be happy with our cookware, so we stand behind our products and recognize that sometimes they don’t meet your expectations or you change your mind. However, all returns of our cookware must be in unused, restockable condition. When you receive our products, you will find a tamper-proof label that must be intact and undamaged. Any returns without the tamper-proof label in place will not be honored.
Please Note: All return requests must be made and shipped back within 30 days of your order invoice date.
All Products returned without an RMA# will be assessed a 25% restocking fee.
You may return a product for refund or store credit within 30 days of the order invoice date. All returns must be accompanied with a Return Merchandise Authorization number (RMA#).
If we shipped you the wrong item or it arrived damaged
We will send a replacement for your purchase, provided the returned item(s) are received back in their original packaging with tamper-proof label in place and intact. RMAs for damaged items must be made within 7 days of receipt. We will replace your damaged items but ask that you provide photos of the damaged cookware and packaging so that we can file an insurance claim on the damaged merchandise.
If you ordered the wrong item, wrong size, wrong style or simply changed your mind
We will refund your full purchase price (minus any shipping costs on your invoice), provided the returned item(s) are received back in their original packaging in "as-new" condition with the tamper-proof label intact and undamaged, and the purchased product was not noted as a clearance, close-out or non-returnable item.
When your return is received, you will be issued a refund to your credit card.
Some things to note for this type of return:
- You will be responsible for return shipping costs of non-defective merchandise.
- Returns that do not have an accompanying RMA will be assessed a 25% Restocking Fee.
- Returns where the tamper-proof label is missing or damaged will not be accepted.
How to Make a Return
To return an item, you must get a Return Merchandise Authorization number (RMA) from us. To request an RMA through your account, please follow this procedure. If you did not open an account at checkout, please email us at firstname.lastname@example.org or call 800-320-4001 for an RMA number.
1.) Request a RMA Number if you opened a Customer Account at Checkout.
a) Open your Account and click on the Order which contains the item you are returning.
b) Click the “Returns” link on the upper right hand side of the screen.
c) On the Returns Screen, select the item you would like to return.
d) Please complete all required fields and hit “Submit”.
e) You will receive an RMA Number with a packing slip by email within 2-3 business days.
2) Ship your product to us with the packing slip to the address provided in the RMA. We highly recommend using a shipping service with tracking capabilities. We are not responsible for returns that are lost in transit. RETURNS MUST BE RECEIVED WITHIN 30 DAYS OF THE ISSUANCE OF THE RMA NUMBER.
How long do returns take to process?
Returns are generally processed within 5-10 business days of receipt at the warehouse. Returns sent without an RMA# may experience significant delays in processing.
Can I just exchange my items for a different one?
At this time, we do not process exchanges. If you need a different size or different item, when your return is received, we will be happy to issue you a store credit for the returned item which you can apply to your new item.